*Role: End User Field Support Engineer*
*FTE Only*
*Locations: (100% Onsite from below location) – Please look for candidates local to these locations.
*
* *2 Roles: *4221 West John Carpenter Freeway, Irving, TX 75063
* *2 Roles: *1501 W Yamato Road, Boca Raton, FL 33431
* *1 Role: *800 East Waterman, Wichita, KS 67202
* *2 Roles: *3005 Carrington Mill Blvd, Suite 175, Morrisville NC 27560
*Job Description:*
* Dedicated Field support engineers should be available for hands and feet support
* Scope of Activities: Summary:
o Desktop hands and feet support
o IMAC support
o Asset refresh
o Asset disposal activity (Excluding physical disposal)
o Hardware break-fix of end-user devices
o Mobile device troubleshooting.
o Conference room support – Audio-Video conferencing room support
o Smart hands support.
o Incident recording and update using Service Now ticketing tool.
o Liaison with other teams onsite and offshore, SD, L2 and L3 group as needed .
o Third Party / OEM Vendor coordination
*Key Activities:*
* Provide onsite support as per site categorization to provide operational and technical support
* Network & Telecom devices are included in support across all sites under Hands & feet support model.
* Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
* Coordinate for EUC service related activities with the Service Desk and other resolver teams
* Perform support for application certifications and deployment for end point software.
* Coordinate with third party as necessary to keep Equipment and Software in good working order.
* Coordinate the activities of Sub Contractor Personnel and third parties providing Support, including: (i) packing and unpacking; (ii) shipping and receiving; (iii) third party vendor technical interactions, including interactions regarding warranty and procurement based on warranty information provided by; and (iv) any other coordination required for Sub contractor’s performance of Services.
* Follow the process and procedure defined in the Service Standards regarding OEM recall notices sent to or provided to Sub Contractor.
Job Type: Full-time
Pay: $40,000.
00 - $45,000.
00 per year
Schedule:
* 8 hour shift
Experience:
* Desktop hands and feet support: 4 years (Required)
* IMAC support: 4 years (Required)
Work Location: On the road
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