Automotive Customer Advisor

* To start 5 days a week.
Monday – Friday.
* HYBRID --- After an onboarding period (time to be determined), they will come in Tues- Thursday.
* Hours Per Day: 8.
00 * Hours Per Week: 40.
00 * Start Time: 08:00 AM * End Time: 05:00 PM * May be required to work overtime (more than 40 hours per week) as business needs dictate.
This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.
*Job Responsibilities:* * Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
* Meet with customer and record complaint information.
* Perform data entry responsibilities for the department.
Enter the arbitration into the AS400.
* Perform PSI calls and arbitration calls.
* Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
* Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
* Track sale day staffing.
* Coordinate internal and external lot communications.
* Investigate issues to determine if item is subject to arbitration.
* Comply with National Auto Auction Association (NAAA) guidelines.
* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
Actively participate in support of all safety activities aligned with Safety Excellence.
* Perform other duties as assigned by management.
*Job Requirements:* * Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
* Meet with customer and record complaint information.
* Perform data entry responsibilities for the department.
Enter the arbitration into the AS400.
* Perform PSI calls and arbitration calls.
* Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
* Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
* Track sale day staffing.
• Coordinate internal and external lot communications.
* Investigate issues to determine if item is subject to arbitration.
* Comply with National Auto Auction Association (NAAA) guidelines.
* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
* Actively participate in support of all safety activities aligned with Safety Excellence.
* Perform other duties as assigned by management.
* May be required to work overtime (more than 40 hours per week) as business needs dictate.
Job Types: Full-time, Temporary Pay: $17.
00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Vision insurance Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * Hybrid work Experience: * Ensure VIN number, paperwork, other vehicle identification: 2 years (Preferred) * Perform PSI calls and arbitration calls.
: 2 years (Preferred) * National Auto Auction Association (NAAA) guidelines.
: 2 years (Preferred) * AS400.
: 2 years (Required) * resolution of customer complaints: 2 years (Required) * data entry: 2 years (Required) * Safety Excellence: 2 years (Preferred) * detailed complaint summaries: 2 years (Required) Ability to Relocate: * Euless, TX 76040: Relocate before starting work (Required) Work Location: Hybrid remote in Euless, TX 76040