Scheduling Specialist / Full-Time
We're looking for qualified Scheduling Specialist like you to join our Texas Health family.
Work Location: Texas Health Arlington Memorial, 800 West Randol Mill Rd.
, Arlington, TX 76012
Work Environment: Admitting Department
Work Hours: Full-Time: Monday – Thursday 8:00am to 4:30pm and Friday 7:30am to 4:00pm
Texas Health Highlights:
At Texas Health, our people make this a great place to work every day.
Our inclusive, supportive, people-first, excellence-driven culture make Texas Health a great place to work.
2021 FORTUNE Magazine's “100 Best Companies to Work For®” (7th year in a row)
Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)
“America's Best Employers for Diversity” list by Forbes
A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®
Qualifications
Here's What You Need:
· High School Diploma or Equivalent is required.
· 1 Year Healthcare experience including customer relations required.
· 2 Years Professional office/healthcare experience preferred.
· 1 Year Medical terminology or certification preferred.
· 6 Months Call center experience preferred.
CHAA - Certified Healthcare Access Associate Upon Hire is preferred.
Skills
· Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
· Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
· Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
· Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health, and suffering patients in addition to life-or-death situations.
· Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills
· Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.
· Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
What You Will Do:
Schedules testing and/or procedures for multiple departments in an accurate and timely manner ensuring maximum productivity and expedient patient flow.
Performs necessary checks of medical necessity for patients with Medicare as a primary payor to ensure documentation is in compliance with applicable guidelines.
Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors.
Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures.
Maintains customer service and/or productivity guidelines set forth by applicable leadership.
Participates in special projects or completes other duties as assigned.
Additional Perks of Being a Texas Health Scheduling Specialist:
Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.
At Texas Health, our people make this a great place to work every day.
Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.
Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we've won and more.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.
org.
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