Provides full-service account management regarding products and services, including pricing, availability, and shipping information Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.
CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:
Processes requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards.
Works with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer.
Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to completion.
Ensuring access to all current company literature and technical information available online and utilizing them as it relates to products and services offered.
Follows up with customers to ensure they are kept informed of the status of their request.
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Follows all company policies and incorporates Standard Operating Procedures (SOP's).
Performs other duties as assigned.
CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS:
Minimum of 1 year in customer service or sales experience.
Bilingual Spanish and English - Required
Demonstrated strong computer skills (JDE experience preferred).
Basic computer skills.
Microsoft Windows and Office products are a plus.
1 year working in a multitask environment under time constraints.
Basic arithmetic skills.
Works well with whole numbers, fractions, decimals and measurements.
You should be proficient in:
Customer Service
Microsoft Excel
SQL Administration Experience
Shop Math Skills
Salary info:
$20 - $25 / hr
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