*About Us*
* We are an on-site Patient Contact Center environment.
* Individual performance measurement while working within a team atmosphere
* Comprehensive 3-week training program
* Variable incentive bonus and recognition programs
* Opportunities for career growth
*Position Overview*
This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.
*Responsibilities:*
* Communicate with patients via inbound and outbound phone calls
* Provide knowledgeable answers to questions regarding medical bills and accounts
* Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
* Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
* Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
* Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients
*Qualifications*
Required:
* Excellent organization, customer service and communication skills
* Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
* Problem solving skills, good judgment, attention to detail, and follow-through are a must
* Ability to multi-task and work within multiple systems at the same time.
* Able to work with little or no supervision
*Preferred:*
* Experience in customer service (1 year)
* Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year)
* On-site patient contact center (call center) experience (1 year)
*Job Type:* Full-time, On-site
*Job Pay:* $16.
50.
Hour
*Supplemental Pay types:*
* Retention bonus
* Variable incentive program
_*IKS Health offers a comprehensive benefits package including medical, dental, vision, life insurance, long term and short-term disability, AD&D, etc.
For additional information, please reach out at ushiring@ikshealth.
com.
*_
Job Type: Full-time
Pay: $16.
50 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Overtime
Experience:
* Medical billing: 1 year (Preferred)
* Customer Service: 1 year (Preferred)
* Call Center: 1 year (Preferred)
Ability to Relocate:
* Coppell, TX 75019: Relocate before starting work (Required)
Work Location: In person
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