Operations Manager

WHY WORK FOR PRIME APPEARANCE? We are committed to being a leading provider of aircraft appearance services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect Flexible schedules available to meet customer demand On-the-job training is provided to ensure our employees have the tools needed to succeed With more than 100 locations across the US, we offer opportunities for career progression and travel across our network Employees can take advantage of our competitive benefits package, including health, dental, vision, life insurance and 401(k) match Enjoy paid time off, paid holidays, and a competitive pay scale ABOUT US We perform a wide range of corporate aircraft appearance services across the US on behalf of the industry’s leading aircraft manufacturers, maintenance providers, charter companies, and aircraft fleets.
Services range from aircraft exterior detailing, polishing, waxing and brightwork to aircraft interior detailing, disinfection services, and more.
Prime Appearance is a PrimeFlight company.
To learn more about what we do, visit www.
primeappearance.
com.
POSITION SUMMARY Prime Appearance is seeking an experienced Operations Manager to join our team! As an Operations Manager, you will lead a dynamic team of individuals performing aircraft detailing.
The scope of work that you will oversee includes aircraft wet washes, dry washes, wipe downs, interior and exterior detailing, buffing, sanding, and brightwork polishing.
While this is a demanding role that will include weekend and after-hours work on occasion, it is a rewarding position that comes with advancement opportunities and potential travel assignments for dedicated and committed individuals.
The Operations Manager is responsible for all functions at our location, including supervision of all staff members, customer relationships, hiring and staffing, performance management, scheduling, and ensuring that all team members operate according to our safety best practices.
The ideal candidate for this role has leadership experience in a frontline working environment and is committed to safety.
Previous detailing experience is a plus.
We take pride in offering our employees avenues to advance their careers and maintain an emphasis on promoting our best people.
If this is something you are interested in, joining our team as an Operations Manager is a great way to begin or continue your career in the exciting aviation industry.
RESPONSIBILITIES Serves as liaison between the company and customer, and is responsible for quality of services provided to the customer Ensures safety and security procedures are in accordance with standards set forth within company standard operating procedures and manuals, and in accordance with international aviation standards Responsible for recruiting and staffing of the station, following hiring policies and procedures, and ensures staffing levels are maintained to meet internal/external service level/quality assurance standards Monitors performance of team members and takes action to correct any shortfalls Sources new sales opportunities Ensures senior management, corporate safety, and compliance team members are immediately notified of any current or pending audits and their results Provides guidance and leadership to the team Investigates and reports all accidents, incidents, and irregularities, including work-related accidents/incidents, passenger incidents involving Prime Appearance employees, and property and/or aircraft damage Complies with all local, state, and federal rules and security measures Provides reports and service delivery measurements as required Develops and implements the station Emergency Response Plan when necessary Works shifts as required by the business operations Promotes and supports workplace diversity initiatives Possesses the ability to backfill open station leadership positions during times of vacancy REQUIREMENTS Prior managerial experience required Strong communication skills and ability to effectively interact with customers and other stakeholders at the airport Financially and commercially astute with experience and strong grasp of financial practices including P&L responsibility Excellent leadership and people management skills Prior knowledge of aircraft and aircraft industry preferred QUALIFICATIONS To perform this job successfully, an individual must be able to perform each job function acceptably.
The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
GENERAL QUALIFICATIONS Must successfully pass pre-employment checks (i.
e.
criminal background, drug tests, motor vehicle record, etc.
) required for the job Must be 18 years of age or older Must meet eligibility requirements to work in the United States EDUCATION AND EXPERIENCE High School education or GED preferred Detailing experience preferred COMPETENCIES Safety Awareness Understands the importance of using safety equipment and following safety procedures to protect oneself, customers, and the public Demonstrates a willingness to take the necessary precautions to decrease the chance of accidents Pays constant attention to safety considerations and the prevention of accidents on the job Adaptability Adapts to changes in job demands, work priorities, and organizational structure without adverse effects on one's job performance Switches gears quickly in response to changes at work Quality Assurance Produces work outcomes that are accurate, complete, and compatible with quality standards Handles work requiring attention to detail and thoroughness Achieves results that reflect an appreciation for quality and high personal standards of performance Teamwork Works effectively and cooperatively with co-workers (e.
g.
, peers, management) Demonstrates a willingness to participate as a team member to improve the overall effectiveness of one's work group and to achieve group goals Possesses the ability to communicate and listen effectively Customer Relations Establishes and maintains harmonious relations with internal and external customers by being courteous and helpful Shows appreciation and respect for customers' needs, expectations, and perspectives Represents the organization well by demonstrating behaviors that reflect an attitude of customer service, responsiveness, and concern Organizational Commitment Is motivated to meet or exceed productivity and quality standards of the job Demonstrates a commitment to organizational values, goals, and policies Uses work time conscientiously and maintains an acceptable attendance record Compensation The pay rate listed on this post is what the company reasonably expects to pay for this position.
However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services is proud to be an equal opportunity employer.
All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.