Overview:
Dallas, TX
*This is not a remote position*
Call Center Customer Service Professionals wanted - Earn $17.
00-$20.
00/hr (Base Salary + Performance Bonuses/Benefits)-Great Career Opportunity!
We are a successful automotive dealership looking for dynamic, energetic, career-oriented professionals who are masters of influence and love working on the telephone.
You can be part of our mission to help provide a premium customer experience and pursue your total vocation with an ever-growing number of career development opportunities.
You will be working in an Inbound/Outbound call center as the first point of contact for our customers.
You will be the “voice of the dealership” that schedules appointments for our Service Department.
No cold calling!!!
Call Center Agent Job Overview:
You will answer incoming calls from customers who want to schedule service, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
You will be a member of the primary contact team for consumers interested in the services we offer and will be responsible for assisting them in scheduling an appointment over the phone.
You will also inform customers of the services required and project a professional company image through voice interactions.
Qualifications:
Call Center Agent Qualifications and Skills:
High school diploma or equivalent
Proficient in relevant computer applications
1-3 years of experience in a call center/phone customer service environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Bilingual is a plus, but not required
Must be able to work a flexible schedule including some evenings and weekends (40 hours/week)
Responsibilities:
Call Center Agent Job Responsibilities and Duties:
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Recommend additional upcoming services
Identify and escalate issues to supervisors
Provide service and appointment information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned
You must be able to pass a drug screening.
We are an equal opportunity employer.
We look forward to speaking with you!
www.
bdcblueprint.
com
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