Application Services Technician

At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who make it fun to come into work each day.
We’re an international company with offices in the United States, the United Kingdom, Canada, South Africa and Australia.
Still, we’re run like a family business – the meetings are few, and the bonding opportunities are genuine.
Moreover, we’re in an industry based on the concept of taking items only as long as you need them before returning them; we’re fiercely committed to our people.
We work with every staff member to help them become the developer/salesperson/trainer/wizard they always wanted to be.
Bring us your best.
We’ll make your best better.
At Point of Rental Software, the qualified Implementation Specialist (IT/Tech) is responsible for implementing company software, configuration of add-on products, advising on best practices internally and externally.
As an Implementation Specialist (IT/Tech), you will be required to assist in complex infrastructure design, write and update technical documentation, and be a key figure in our external customer business.
Key Technical Skills The successful candidate possesses the following required qualifications / experience: Knowledge and understanding of at least one or more Cloud Solutions for visualization, SQL Server, Backup protocols and procedures, Web Server Hosting, Microsoft Azure, Google Compute Engine, Amazon Web Services, and VPS Blocks Advanced Knowledge of Amazon Web Services.
Deployment of images to AWS product line sold by Point of Rental Software.
Demonstrate the ability to maintain multiple image configurations and update images.
Advanced knowledge of the Windows Server operating system.
Features such as Remote Desktop Server, Remote Desktop Server Farms, Terminal Services, and other advanced windows features are required.
Advanced knowledge of Virtual Machine hosting and management.
Advanced knowledge of IIS, Port Forwarding, VPN, RDS and Web API POP/SMTP Email setup with Google Gmail, Microsoft O365, and other providers Advanced knowledge of Microsoft SQL Server deployment methods.
Knowledge of the TSQL program language for automation purposes.
Windows (7,8,10 and 11) and Firewall configuration Knowledge of the software development process.
The ability to interact with developers for the betterment of the software.
DOS BATCH, PowerShell or.
Net programming or equivalent programming experience.
Key Soft Skills To be able to interact with Technical and Non-Technical front-end and back-end users.
Team player who is always available, patient and helpful.
Excellent communicator who can pick-up the phone to explain the requirements to a non-technical customer or attend customer facing calls to discuss high level back end configuration.
Advanced documentation skills for protocol, procedures, and process so the documents can be consumed by non-technical front-end users as well technical back-end users.
Telephone/Remote Customer Support experience (Can be replaced with onsite experience or equivalent customer service experience) Advantageous Skills Rental/Hire Industry experience.
Point-of-Rental Software end-user experience AWS certification (Cloud Practitioner, Operations, etc.
)Advanced documentation skills for protocol, procedures, and process so the documents can be consumed by non-technical front-end users as well technical back-end users.
Microsoft Certified Professional/Administrator Please note that job descriptions cannot be exhaustive, and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.
Job Type: Full-Time.
Salary, Benefits, PTO, 100% 401(k) Matching (Up to 4%).
POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices.
All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws.
POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment.
To request any special arrangements, please contact Human Resources.